McAfee Off-Campus Recruitment 2021|Experience: 1-2 years

 McAfee hiring candidates for the role of CUSTOMER CARE SPECIALIST, for the Bangalore, Karnataka location. The complete details about McAfee Off-Campus Recruitment 2021 as follows.

Company Name:- McAfee

Job Position:- Customer Care Specialist

Work Location :- Bangalore, Karnataka, India

Salary Package:- As per Company Standards

Job ID:– JR0022086

Job Type:- Experienced Hire

Job Posted Date:- 8th January 2021

Educational Qualifications & Skills:-

About you:

  • You have 1-2 years of working experience within a Customer Support role
  • You excel in a customer-facing role
  • You should have excellent communication skills – verbal and written
  • Demonstrated ability to perform at a high level, to support our high volume of inbound calls
  • Excellent verbal and written communication skills; proficient reading skills required
  • Good knowledge of the IT sector
  • A technology background would be desirable, however, not essential as full industry and solution training will be provided
  • A passion for finding new ways to keep our customers safe in the digital world
  • Open to work in shifts

About Role:-

  • Act as the first point contact for customer issues
  • Putting the Customer at the core, you will advise McAfee’s customers using phone, email or other media, on their upcoming renewals and advise on optimizing McAfee’s product portfolio in the customer environment.
  • Handle phone calls/emails and deal with them promptly, efficiently and with empathy to ensure a positive experience for our customers.
  • Facilitate or escalate customer issues and complaints, both internally and externally.
  • Grow customer engagement skills to overcome objections and retain customers; identify solutions to issues and concerns
Company Benefits and Perks:-

McAfee works hard to embrace diversity and inclusion and encourage everyone at McAfee to bring their authentic selves to work every day. McAfee offers a variety of social programs, flexible work hours, and family-friendly benefits to all of our employees.

  • Pension and Retirement Plans
  • Medical, Dental and Vision Coverage
  • Paid Time Off
  • Paid Parental Leave
  • Support for Community Involvement
Role Overview:
  • Plans and schedules work to meet deadlines established by others to ensure the completion of several related tasks.
  • Uses judgment in data analysis to develop and design solutions for moderately complex processes.
  • Develops solutions to problems utilizing formal education and judgment. Responds to customer/client requests or events as they occur.
  • Develops solutions to problems utilizing formal education and judgment
Company Overview:-
  • From device to the cloud, McAfee provides market-leading cybersecurity solutions for both businesses and consumers.
  • McAfee helps businesses orchestrate cyber environments that are truly integrated, where protection, detection, and correction of security threats happen simultaneously.
  • For consumers, McAfee secures your devices against viruses, malware, and other threats, both at home and away.
  • McAfee wants to continue to shape the future of cybersecurity by working together to build best-in-class products and solutions.

McAfee Off-Campus Recruitment 2021 Application Process :-

Apply In Below Link

Apply Link :- Click Here To Apply(apply before the link expires)

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