Amdocs Off-Campus Recruitment 2021

Amdocs hiring candidates for the role of TBO Analyst -2021 Non eng. for the Pune location. The complete details about Amdocs Off-Campus Recruitment 2021 as follows.



Amdocs Off-Campus Recruitment 2021


Company Name :- Amdocs

Job Position:- TBO Analyst – 2021 Non eng.

Job Location:- Pune

Salary:- As per Company standards

Target Batch:- 2021

Required Travel:- Minimal 

Required Qualifications & Skills:-

All you need is…

  • 2021 Batch : BSc, BCS, BCA & MSc (CIS & IT streams only)
  • 55% throughout academics, with no gaps or breaks/year down
  • Excellent communication skills
  • Location – Pune

Job Description:-

What will your job look like?

  • You will perform ticket analysis, service interruption analysis, triaging of issues, and follow-up with relevant teams for resolution.
  • You will ensure that all required ticket information is available for further analysis (for example, screenshot of error and customer ID) and run methods and procedures to provide resolution to known/recurring issues.          
  • You will apply your skills to effectively use the existing knowledge base and documentation for quick-win and first-level resolution.
  • You will perform queue management for assigning tickets to other teams, and follow up for timely resolution while keeping track of SLAs. 
  • You will ensure timely resolution or escalation within the agreed SLA. This includes creating a positive customer support experience and building strong relationships through understanding the problem, communicating promptly on progress, and handling customers with a professional attitude.
  • You will update checklists for quality assurance and progress tracking, following standard operating procedures.
  • You will ensure the seamless handover between shifts and monitor and publish the SLA achievement by keeping track of all KPIs.
  • You will ensure crystal clear communication and documentation as a point of contact.
  • You will perform validation, verification, and correction, wherever applicable, of artifacts of the system (reports, bills, event records, screens, and so on). You will report and properly document any errors that are detected.        
  • You will perform basic software system operations, using the online screen, running maps and jobs, basic configuration/installation, and taking backups.
  • You will work on fallouts from various applications, journalize manual billing requests, process payments, and customize miscellaneous activities. 


    Perks And Benefits:-

    • Treat yourself with generous holidays gifts from Amdocs
    • Access tons of complementary learning and upskilling programs to stay on top of what’s new in your field 
    • Enjoy our generous paid parental leave policy
    • Enjoy a wide range of fun company activities for you and your family 
    • Secure your and your family’s future with Life and Disability insurance
    • Take paid time off to volunteer for the causes that you’re passionate about
    • Explore internal mobility opportunities. Experience different roles within Amdocs 
    • Stay grounded with wellbeing and mediation courses, lectures and self-development tools 

Why you will love this job:-

  • You will get to show off your fine-tuned skills for resolving issues and helping the end-user.
  • You will be a key member of a global, dynamic and highly collaborative team with various possibilities for personal and professional development.
  • You will have the opportunity to work in a multinational environment for the global market leader in its field.

In one sentence:-

  • The role involves handling incidents and service requests from customers/end-users by following the standard methods and procedures of the unit.

Manager : Sanjay Dcosta

Amdocs Off-Campus Recruitment 2021 Application Process:-

Apply in given link

Apply Link - Click Here

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