American Express Customer Care Professional Recruitment Drive 2021

American Express hiring candidates for the role of Customer Care Professional for the Gurgaon, India location. The complete details about American Express Recruitment Drive 2021 as follows.


American Express Customer Care Professional Recruitment Drive 2021


Company Name:- American Express

Job Position:– Customer Care Professional

Job Location:- Gurgaon, India

Salary Package :- As per Company Company

Schedule (Full-Time/Part-Time):- Full-time

Req ID :- 21006907

Job Posted date:-  April 9th, 2021, 6:35:46 AM

Required Qualifications & Skills :-

Academic Background – Any Graduate

Role Introduction:-

  • The Global Merchant team services American Express’ large high net worth business partners in India.
  • The incumbent will be exposed to all functions of servicing from setups, maintenance, payments & reconciliations, disputes, essentially end-to-end servicing and this would be an excellent platform to expand knowledge to the multifaceted environment of merchant servicing.
  • The incumbent should be able to leverage relationships within the business and with our external partners and suppliers, particularly for complex or bespoke enquiries.
  • This will involve working closely with in almost all of the departments in merchant servicing so a high-level knowledge of Merchant Servicing operations is preferred.

    Key Responsibilities:-

  1. Managing end to end servicing requests from the market and multiple process units to provide outstanding service to our India based GCG merchant base, especially our high value Global accounts and CLM Merchants.
  2. Making decisions and proactively resolving merchant and Client Manager enquiries/issues with minimal supervision.
  3. Communicating with merchants and Client Managers via email, inbound and outbound calls, and internal systems.
  4. Coordinating and managing projects/requests between external and internal partners.
  5. Building and maintaining strong relationships with key persons within the merchant’s organization.

Categories:- Operations

Note:- Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

About American Express:-

  • At American Express, they know that with the right backing, people and businesses have the power to progress in incredible ways.
  • Whether American Express supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, their colleagues are constantly redefining what’s possible — and American Express proud to back each other every step of the way.
  • When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

American Express Recruitment Drive 2021 Application Process:-

Apply in given link

Apply Link :- Click Here To Apply(apply before the link expires)

Note:– Only shortlisted candidates will receive the call letter for further rounds

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