American Express TCPS Analyst Recruitment 2021

American Express hiring candidates for the role of TCPS Analyst – Spanish Language for the Gurgaon, India location. The complete details about American Express Recruitment 2021 as follows.

American Express TCPS Analyst Recruitment 2021


Company Name :- American Express

Job Position:- TCPS Analyst – Spanish Language

Job Location:-  Gurgaon, India

Salary:- As per Company Standards

Schedule (Full-Time/Part-Time):- Full-time

Job Categories:- Operations

Req ID :- 21010263

Job Date Posted:- May 9th, 2021, 1:11:27 PM

Required Qualifications & Skills:-

  • Graduate with 0–3 years of Prior Experience.
  • Ability to work in a deadline-driven environment and maintain strong attention to detail. 
  • Shift Hours – 24X7

Roles & Responsibilities:-

Role Introduction: This is a blended profile which requires…

  • Managing inbound customer and seller calls and faxes for all prepaid products like Gift Card and Traveller cheques.
  • Handle Claims for lost/Stolen and Unable to Cash Traveller Cheques.
  • Handle Escheatment calls and faxes.
  • Process Refund Requests, Overspend, and Excessive Balance cases
  • The candidate should be able to multi-task and prioritize work to ensure the balance is met between regulation, policy, and customer service experience.
  • Respond to customer escalation and conduct a root cause analysis of the escalation 
  • Leverage expertise in analyzing risk-related data, identifying fraud connections 
  • Manage change effectively to meet/exceed performance targets
  • Note:-

    • Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations

At American Express:-

  • American Express knows that with the right backing, people and businesses have the power to progress in incredible ways.
  • Whether they supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and American Express proud to back each other every step of the way.
  • When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. 

American Express Recruitment 2021 Application Process:-

Apply in given link

Apply Link :- Click Here To Apply(apply before the link expires)

Note:– Only shortlisted candidates will receive the call letter for further rounds

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